Accenture’s Application Tech Support Practitioner (0-2 Years) | Service Desk| Bengaluru

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About the Role:

We are hiring an Application Tech Support Practitioner with 0–2 years of experience for Service Desk Voice Support and Service Desk Management operations. If you are passionate about IT support, client communication, and cloud technology, join our dynamic team in Bengaluru!

Job Description:

  • Role: Application Tech Support Practitioner

  • Department: IT & Information Security

  • Employment Type: Full Time, Permanent

  • Location: Bengaluru, India

  • Experience Required: 0–2 years

  • Educational Qualification: Bachelor’s Degree (Any Discipline)

Roles and Responsibilities:

  • Provide Service Desk Voice Support, interfacing with clients to accurately define and resolve issues.

  • Manage daily Service Desk operations, ensuring optimal system performance and client satisfaction.

  • Interpret and design resolutions for client issues using deep product and system knowledge.

  • Collaborate with cross-functional IT teams, ensuring seamless communication and faster issue resolution.

  • Stay updated with latest trends in Cloud Technology and Service Desk best practices.

Professional and Technical Skills:

  • Must-Have Skills:

    • Service Desk Management

    • Service Desk Voice Support

  • Good-to-Have Skills:

    • Cloud Technology Fundamentals

  • Key Competencies:

    • Strong client communication and issue resolution skills.

    • Cross-functional collaboration expertise.

    • Good understanding of cloud technology advancements.

Educational Requirements:

  • Undergraduate (UG): Any Graduate (B.Tech/B.E/B.Sc/Other Disciplines)

  • Postgraduate (PG): Any Postgraduate (Preferred, not mandatory)

For Apply : Click Here

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