Company: ShipBob
Location: Remote (India)
Industry: E-commerce Fulfillment
Employment Type: Full-time
About ShipBob
ShipBob is a high-performance logistics company empowering small businesses to compete in the e-commerce space. With a culture of ownership, innovation, and collaboration, we help our team members grow while making an impact on our mission.
Job Description
As an Operations Control Specialist, you’ll monitor fulfillment center performance, collaborate with merchant care teams, and identify trends to improve operational efficiency. You’ll create dashboards, research processes, and work towards continuous improvement.
Responsibilities
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Monitor fulfillment center goals and ensure daily targets are met.
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Collaborate with merchant care and success teams to address operational concerns.
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Analyze metrics to identify trends and areas for improvement.
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Run end-of-day calls to adjust operational processes.
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Develop dashboards and tools for monitoring key metrics.
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Research processes to identify efficiency opportunities.
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Additional duties as required.
What You’ll Bring
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1-2 years of experience in e-commerce fulfillment (preferred).
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Strong problem-solving skills with a focus on results.
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Ability to collaborate effectively with stakeholders.
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Initiative to take action and find creative solutions.
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Ability to stay calm in difficult situations.
Perks & Benefits
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Medical, term, and accidental insurance.
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12 days of All Purpose Leave, 15 days of Earned Leave.
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12 public holidays, generous maternity/paternity leave.
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Quarterly Wellness Day, Work From Home Allowance.
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