Gainsight – IT Service Desk Associate (0-2 years)

by

About the Company:

Gainsight is a global leader in customer success, product experience, and community engagement solutions. With offices in the US, UK, Netherlands, Israel, Japan, and India, the company helps businesses scale efficiently, improve customer retention, and drive growth. Gainsight is backed by Vista Equity Partners and has received multiple industry recognitions, including Glassdoor’s Best Place to Work and Forbes’ Top 100 Private Cloud Companies.

Job Location:

India

Qualifications:

  • Any graduate (Engineering or IT background preferred)

  • 0-2 years of experience in IT support, telecom, software support, or customer service

Skills Required:

  • Proficiency in MacOS (preferred), Windows, and Linux

  • Experience with ITSM tools, Google Workspace, Microsoft 365, and identity management tools like Okta

  • Knowledge of AV conferencing solutions (Zoom, Slack, Microsoft Teams) and VoIP systems

  • Strong troubleshooting, communication, and coordination skills

  • Typing speed of 30 wpm with 90% accuracy

  • Ability to work in a team and adapt to new tools

Roles & Responsibilities:

  • Provide IT support via ITSM tools, email, Zoom, and Slack

  • Manage ITSM ticket queues, track issues, and ensure timely resolution

  • Handle the initial setup of Mac and Windows devices for onboarding employees

  • Maintain and configure conference room AV equipment

  • Offer hands-on hardware troubleshooting and end-user application support

  • Participate in a 24×5 IT operations model and perform shift handovers

  • Create and update technical SOPs and knowledge base articles

  • Adapt to new tools and participate in team meetings

For Apply Click Here : Click Here

Leave a Comment