Role: Intern – Global Customer Support (Escalations Team)
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Location: Pune, India (Office-Based)
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Working Environment: 24×7 (mostly US shifts)
Responsibilities:
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Case Escalation Handling: Monitor escalation inbox and provide responses to internal requestors.
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Information Validation: Review and ensure required information is provided in case escalations.
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CRM Usage: Create case escalations in Salesforce CRM and ensure ownership and actions are taken.
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Reporting: Perform basic reporting on the volume and quality of escalations.
Required Skills:
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Experience: 0-6 months of experience in product support or technical support.
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Technical Aptitude: A willingness to learn and adapt to new tools and processes.
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Organizational Skills: High attention to detail and organizational abilities.
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Software Proficiency: Experience with CRM tools like Salesforce is a plus, as well as proficiency with Microsoft Office.
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Problem-Solving: Strong analytical skills and the ability to resolve issues efficiently.
Added Advantages:
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Familiarity with support workflows and processes.
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Experience working in an SLA-driven environment.
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