Company: SmartRent, Inc.
Location: Onsite
Employment Type: Full-time
About SmartRent
SmartRent is a leading provider of smart home and property operations solutions, recognized on HousingWire’s Tech100 and Deloitte’s Fast 500 lists. We’re transforming the real estate industry with innovative technology.
Job Description
We’re looking for an IT Support Specialist to provide technical support across the company, assist with system access, troubleshoot issues, and manage employee onboarding/offboarding. This is an onsite role.
Responsibilities
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Support IT incidents, escalations, and service level reporting.
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Help with network maintenance and tech solutions integration.
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Onboard and offboard employees to company systems.
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Manage inventory and configure employee equipment/accounts.
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Troubleshoot hardware/software issues.
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Document processes for improved IT operations.
Required Qualifications
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2-4 years of experience in technical customer support.
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Degree in B.E./B.Tech./M.Tech. or relevant technical certifications.
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Strong troubleshooting skills (Windows/MacOS) and network experience.
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Excellent communication and organizational skills.
Preferred Qualifications
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Familiarity with Jira, Okta, GWS, NinjaOne, Jumpcloud.
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Technical training or relevant experience.
Benefits
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Medical, dental, vision, and life insurance.
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Flexible PTO, 401(k) with employer contributions.
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Paid parental leave, stock purchase plan, and employee discounts.
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